Privacy Policy

Draft MVP privacy notice — review before accepting live patient traffic.

Answer Practice is designed to minimize data collection. We collect practice-account information needed to operate the service, such as account email, practice profile, front-desk rules, phone setup, subscription status, and usage information.

Patient-call data

The initial product is designed for administrative phone handling and should not ask for unnecessary sensitive identifiers such as Social Security numbers, detailed medical histories, insurance member IDs, or other information that is not needed for basic front-desk work.

Where call audio or transcripts are processed by a telephony/AI provider, Answer Practice aims to avoid duplicating and indefinitely retaining raw recordings or full transcripts in its own database. The product primarily stores operational outcomes such as call duration, appointment-request status, transfer/callback status, and other minimum information needed to operate the front desk.

Account data

Practice owners can update their practice information, phone rules, temporary changes, and billing details. Access to a Practice Board requires authentication and is scoped to authorized practice members.

Service providers

We use infrastructure, authentication, payment, telephony, and AI service providers to operate Answer Practice. Their role and data handling may change as the product develops.

Retention and deletion

We aim to retain only what is reasonably needed for service operation, support, billing, security, and legal obligations. More detailed retention controls will be added before broad live-patient deployment.

Last updated: August 8, 2026.